Privacy Policy
Last Updated: January 28, 2026
Privacy Policy
1. Introduction
Welcome to Spine Labs Winter Park LLC (“Spine Labs Winter Park,” “we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.spinelabs.com/
or use our services.
By accessing or using our website and services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect information about you in the following ways:
Personal Information
Personally identifiable information such as your name, email address, mailing address, and telephone number that you voluntarily provide when requesting an estimate, scheduling a service, or contacting us.
Mobile Information
Your phone number when you provide it for the purpose of receiving SMS notifications related to estimates, scheduling, appointment reminders, or service updates.
Payment Information
Payment-related data (such as credit card information and billing details) collected when you pay for our services. Payment information is processed securely through third-party payment processors and is not stored on our servers unless required for transactional purposes.
Website Usage Data
We may automatically collect certain information when you visit our website, such as IP address, browser type, pages visited, and time spent on the site, through cookies and similar technologies.
3. How We Use Your Information
We use the information we collect to:
Schedule and perform services
Process payments and send invoices
Communicate with you regarding your service requests
Send SMS/text messages for appointment reminders, estimates, and service notifications (with your consent)
Respond to inquiries and customer support requests
Improve our website and services
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and improve our services.
Cookies are small data files stored on your device when you visit our website. You may choose to disable cookies through your browser settings; however, doing so may limit certain website functionalities.
We may also use third-party tools (such as analytics or advertising platforms) that place cookies on your device in accordance with their own privacy policies.
5. Disclosure of Your Information
We may share your information only in the following situations:
Service Providers
With trusted third-party vendors who perform services on our behalf, such as payment processing, website hosting, and customer communication tools.
Legal Obligations
When required to comply with applicable laws, regulations, legal processes, or governmental requests, or to protect the rights, property, or safety of Spine Labs Winter Park, our customers, or others.
6. Strict Prohibition on Sharing Mobile Data for Marketing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
All categories of personal data explicitly exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties for their own marketing purposes.
7. SMS/Text Messaging Privacy
By providing your phone number to Spine Labs Winter Park LLC, you consent to receive text messages related to your service.
Message Frequency: Varies based on your service activity
Cost: Message and data rates may apply
Opt-Out: Reply STOP at any time to unsubscribe
Help: Reply HELP for assistance
Your consent to receive SMS messages is not a condition of purchase.
8. Security of Your Information
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While we strive to use commercially acceptable means to protect your data, no method of transmission or storage is 100% secure.
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us:
Spine Labs Winter Park LLC
425 S Avalon Park Blvd. Ste 900
Orlando, Florida 32828
Email: [email protected]
Phone: +1 407-930-3696